FAQs
đŚ How long will shipping take?
We usually dispatch all orders within 1â3 working days after payment is confirmed.
Once shipped, delivery typically takes:
- 3â7 days for metro cities
- 5â12 days for other areas, depending on your location and courier speed
Youâll receive a tracking ID once your parcel is shipped so you can follow it in real time.
â How do I know if my order is confirmed?
Once your payment is successful, youâll receive a confirmation message on WhatsApp or Instagram from our team.
Weâll also notify you once your parcel is packed and ready for dispatch.
If you havenât received confirmation within 24 hours, feel free to message us on Instagram or WhatsApp.
đ Is Cash on Delivery (COD) available?
We currently do not offer COD.
All orders are prepaid only â but donât worry, we provide complete support, shipping confirmation, and tracking updates so you can shop with confidence.
đ What if I receive a damaged or incorrect product?
We take great care in packing every order. However, if anything goes wrong, just send us a video or photo of the issue within 24 hours of delivery, and weâll arrange a free replacement or refund â no hassle, no stress.
đ§ž Will I get a receipt or tracking ID?
Yes! Once your order is packed and shipped, we send you a shipping receipt with tracking ID via WhatsApp or Instagram DM so you can follow your parcel easily.
đŚ Can I return or exchange products?
Due to the nature of henna products (which are perishable and personal use), we do not accept returns.
But in case of any damage or issue caused from our side, we do offer replacements or refunds as needed.
đ When will my order be dispatched?
We try to ship all prepaid orders within 1â3 working days.
You will be notified as soon as your order is packed and dispatched.
đŻ Do you deliver all over India?
Yes! We ship across all locations in India, including tier-1, tier-2, and even remote areas through trusted courier services.
đ˛ How can I contact you for urgent order queries?
You can message us anytime on:
- Instagram DM: @muskanmehendi
- WhatsApp Support: Click to Chat
Weâre available 10AMâ7PM (MonâSat) and usually reply within a few hours.
đ¨ Do you offer bulk orders or wholesale pricing?
Yes! If youâre a mehendi artist, seller, or want to stock up for business, we offer bulk packs and special rates. Just DM us with your requirements on Instagram or WhatsApp.
â Still have questions?
Weâre happy to help!
Send us a message directly and our team will guide you personally đŹ